As a freelancer, feedback is very important. Without it you will never know you are doing, what you can be doing better and what you are doing well. Feedback can come from a variety of people and in different forms. You will always want to make sure you have good feedback and at a place where people can see it, whether it is current clients or potential clients.
Where do you get feedback:
- Current clients
- Former clients
- People you use to work for before freelancing
Where should you have feedback placed:
- If you use an online company you will usually have a place as jobs are finished to have feedback
- Your own website – Have a page just for feedback
- Social Media accounts – Facebook, LinkedIn
It will be important to make sure you have links to the various places you have your feedback or are able to direct people to your feedback. This will help to bring you more clients. If you also have referrals, you will be even better off, because it is better to hear it directly from the current or previous client. But it is a good idea to let them know you appreciate the feedback and try to either do the same for them or even give them a discount on their next project.
Don’t be afraid to ask for feedback either. You never know what you will get. Many times clients are just waiting for you to ask them for feedback or a recommendation.
Many times we apply for or get jobs that are a one time deal and it is done. But really what makes your business grow is when you have continual or ongoing work along with referrals. There are those who have a bad experience with some of the online agencies, whether they are your fault or not, and may not have anything to do with you. If you are willing to work with your clients when they have a bad experience you will make them want to keep working with you. Then you will also want to consider looking at getting business on your own as well.
To get work on a regular basis or that is continual or ongoing, you need to make sure you exceed the expectation of the client. Then for those who you work without side of places like oDesk, elance, guru, etc, make sure you have a contract, set up your rates, have an invoice you use, a way to track the invoice ID’s you give your customers, etc. For example I have a Customer Invoice Tracking I use to keep track of my customers, how much the invoice was, the invoices they have paid, invoices still waiting to be paid, etc. Having an Invoice Template set up for you to use will be important as well. You will find I have attached a copy of what I use for the invoice tracking and invoice template. by clicking on those particular areas. The idea is to not work harder but smarter, so if you find something that works for you, then tweak it to meet your needs.
Make sure your rates are competitive along with making worth your time and effort and meeting the needs of the clients as well. These may change the longer you work, get more experience, etc. But if you are going to change the rates for current clients, make sure you give them ample notice this change and letting them know when it will take place.
There are many different views when it comes to rebates. There are those who say to not worry about it while others say go for it. But whichever way you go, make sure you understand everything to know about rebates.
Things to consider:
- When working rebates it needs to be for products you use. Don’t buy something just because there is a rebate with it. There are those who say if you are getting paid to buy it why wouldn’t you buy the product. But if you don’t use it you are wasting space to store it.
- Make sure you know the amount of the rebate. You want to make sure it is worth the time and effort you are going to be doing to get the rebate.
- Make sure you keep track of your rebates.
- Don’t be ashamed about the fact you turn in rebates.
- Make sure to follow-up when it comes to rebates. Many companies hope you will either forget about it or not to turn everything in.
Rebates can be helpful if you do them correctly. My family and I were just moving and I bought some packing tape. It happened to include a rebate, so all I would pay is the tax on it once I received it. I made sure I kept a copy of everything I turned in, this is helpful for when you don’t get your rebate in the time they say you should be.
Make sure you also know when they said you should be getting it. My husband kept following up with our cell phone company and he was given the run around. It took longer than it should have, but because of his persistence we did get it.
So make sure you know when to expect, follow-up and track them if you are going to take the time and effort to work with the rebates.
When you are freelancing, you need to make sure you aren’t selling yourself short. There could be many ways you do this and understanding what you need to do to build your business is important.
I have learned these lessons as I have freelanced. Here are some of them:
- Don’t start your rate out too low. It may be necessary to start it low, but don’t do it too low.
- As you build your client base and workload, increase your rate. It may be you slowly get your current clients up to your new rate. But as you increase your rate all new clients are at the new rate.
- Don’t be afraid to let your clients know you will be increasing your rate. It may be after so much time you feel your rate needs to increase.
- Be fair with yourself and your clients about what you can do realistically. This includes when it comes to deadlines and what you can actually do.
Knowing what you can do and do well, it is important to stick to it. By doing what you can do well, you will be happy with what you can do for the clients along with them being happy with what you can do for them.
You need to make sure your rate will be worth your time and effort along with what services you are providing for your clients. But don’t be afraid to try something new as well.